Company Details:

JAMCON™ Industrial Services Serbia D.O.O.

Company Location

Marsala Tita 12

12222 Suvajic

Serbia

Purpose of www.jamcon.com

The primary purpose of the website www.jamcon.com is to represent our international engineering company that offers services, training, and consulting to industrial manufacturing machine makers and users, specializing in Surface-Mount Technology (SMT) processes. We aim to enhance service and production performance by providing innovative solutions derived from over two decades of industry experience, serving reputable clients in the automotive and consumer electronics sectors.

Privacy Importance

Our commitment to user privacy is demonstrated through our extensive Information Security Management (ISM) rules. These rules are designed to organize our data storage and prioritize data safety and privacy.

Information we may collect

We may collect and process various types of personal data from you when you use our website and services. The categories of personal data we may collect include:

1. Identifying Information: Such as names, addresses, email addresses, phone numbers, and date of birth.
2. Account Data: Including usernames and passwords (which are stored securely)
3. Financial Information: Such as credit/debit card details and billing addresses, particularly if you engage in transactions on our website.
4. Transactional Data: Including your purchase history and the services you have used.
5. Technical Data: Such as your IP address, browser type and version, operating system, and device information.
6. Usage Data: Includeing the pages you visited, clickstream data, and the date and time of your visit.
7. Contact Data: Such as inquiry and service request data, and your communication preferences.
8. Content Data: Including user-generated content, reviews, and comments.
9. Social Media Data: If our services are integrated with social media platforms, we may collect your social media profiles and interactions.
10. Professional or Employment-Related Data: Such as job titles, work history, and company details.
11. Cookies and tracking technology: We may use cookies and other tracking technologies to collect data about your usage and preferences.
12. Marketing and Communication Data: Including your preferences for receiving marketing from us.
13. Location Data: Such as geolocation data, if you enable location services on your device.

Please note that we do not collect sensitive personal data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or data concerning your health or sexual orientation.

Usage of Collected Information

We collect and process your personal data with the utmost care, adhering to the General Data Protection Regulation (GDPR) and other relevant data protection laws. The purposes for which we use your personal data, other than for account creation and sending newsletters, include:

1. Service Provision and Personalization:
   • To provide, operate, maintain, and enhance our website and services.
   • To personalize your user experience, including by offering tailored content and recommendations.
2. Transaction Processing and Management:
   • To process transactions initiated by you and provide you with necessary confirmations, invoices, and transactional updates.
   • To manage your accounts and provide you with customer support.
3. Technical Support and Security:
   • To respond to your customer service requests and support needs efficiently.
   • To ensure the security and integrity of our website and services, including monitoring for fraudulent activity and unauthorized access.
4. Analysis and Improvement:
   • To collect valuable feedback and data for the purpose of analyzing and improving our website and services.
   • To monitor and analyze usage patterns and preferences to enhance the user experience.
5. Compliance and Legal Obligations:
   • To comply with legal requirements and law enforcement requests as applicable.
   • To enforce our terms and conditions, including investigations of potential violations thereof.
6. Marketing and Communication:
   • To communicate with you regarding products, services, offers, promotions, and events which we believe may be of interest to you.
   • To process and deliver contest entries and rewards, and provide you with the news and information you request.
7. User Engagement and Interaction:
   • To facilitate user-to-user communications and interactions within our platform.
   • To solicit feedback to improve our services and respond to inquiries, comments, and concerns.
8. Social Media Integration:
   • To provide social sharing features and integrate with social media platforms.
9. Cookies nad Tracking Technologies:
   • To analyze trends, administer the website, and track users’ movements around the website for comprehensive reporting and improvement purposes.

We remain committed to maintaining transparency about our data practices, and we encourage you to reach out to us should you have any questions or concerns regarding the usage of your personal data.

Legal Basis for Processing Personal Data

We process your personal data in adherence to the General Data Protection Regulation (GDPR) and other relevant data protection laws. Here are the legal bases under which we process your data:

1. Consent:
   • When you provide your personal data on our website and accept our terms of use, you give us your consent to process your data for specified purposes, such as sending you newsletters and marketing communications.
2. Contractual Necessity:
   • We process your personal data as necessary to enter into, or fulfill, a contract with you. This includes creating and managing your account, providing our tools and services, processing transactions, and delivering customer support.
3. Legitimate Interests:
   • We process your personal data based on our legitimate interests, ensuring these interests do not override your fundamental rights and interests. Our legitimate interests include:
     • Fraud prevention and ensuring the security and integrity of our website and services.
     • Enhancing and improving our website, tools, and services.
     • Analyzing the usage of our website and services to better understand how our services are used and to improve user experience.

Data Processing and Storage

1. Processing:
   • We process your personal data securely, employing appropriate technical and organizational measures to safeguard the confidentiality, integrity, and availability of your data.
   • The processing activities include, but are not limited to, account creation, transaction processing, and delivering marketing communications as consented by you.
2. Storage:
   • Your personal data is stored on secure servers provided by Amazon Web Services (AWS) located in Frankfurt and Microsoft Azure servers located within the European Union (EU).
   • Both AWS and Azure are committed to maintaining robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
3. Third-party Services:
   • We may engage reputable third-party services for processing your personal data on our behalf.
   • These third parties are carefully selected to ensure compliance with GDPR and other relevant data protection laws, with contractual obligations to use your data only as directed by us and to maintain the security and confidentiality of your data.
4. Data Retention:
   • We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
   • The specific retention period may vary depending on the nature of the data and the purposes for which it is processed. We periodically review our data retention practices to ensure compliance with applicable laws.

Exercising Your GDPR Rights

You have the right to access, rectify, or erase your personal data held by us. To exercise these rights, you can contact us in the following ways:

1. Email:
   • You may send an email to our designated Data Protection Officer at vilijam.cirkovic@jamcon.com. Please include a clear description of your request and any necessary identification information.
2. Postal Mail:

   • You may send a written request to:

     • JAMCON Industrial Services Serbia D.O.O.
     • Marsala Tita 12
     • 12222 Suvajic
     • Serbia
     • Attn: Data Protection Officer

3. Phone:
   • You may also reach out to us by phone at +381 (0)63 420 211.

We are committed to responding to your request promptly and will do so within one month from the receipt of your request, as stipulated by the GDPR. In some cases, especially if your request is more complex, we may need up to two additional months to process your request, but we will inform you of any delay.

International Data Transfers

As a Serbia-based company, we process data locally on our devices as required. While Serbia is not within the European Economic Area (EEA), it has been recognized by the European Commission as providing an adequate level of data protection.

In our operations, we may have remote access to systems where our software is installed at client sites, including those within the EEA, for troubleshooting purposes or to restore lost records. These activities are conducted strictly within the framework of contractual agreements between us and our clients, which include Non-Disclosure Agreements (NDAs) and are governed by our Terms of Use.

Our contractual agreements are designed to ensure the secure and lawful processing of personal data, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

We have implemented robust technical and organizational measures to ensure the security and confidentiality of personal data during these remote access activities and any other processing activities.

Should you have any questions or require further information regarding our data transfer practices, you are welcome to contact us at office@jamcon.com.

Data Security Measures

We prioritize the security and integrity of your personal data. To uphold these standards, we have instituted a comprehensive set of security measures. Here are the key security protocols we enforce:

1. Prohibited Usage:
   • Usage of Peer-to-Peer (P2P) file-sharing software, free email services for transmitting confidential information, pirated or counterfeit software, and privately-owned devices for business purposes is strictly prohibited to prevent potential data leakage and ensure compliance with legal requirements.
2. Management of Confidential Information:
   • Confidential information is clearly distinguished from other information and managed separately.
   • It is stored securely on servers, and rules are in place for taking confidential information out, with approvals from responsible management personnel required.
   • When digitized information is taken out or sent via email, encryption is used to secure the data.
   • Upon returning, digitized information is completely deleted from servers, PCs, PDAs, or storage media, and paper documents are shredded, dissolved, or incinerated with disposal records provided upon request.
3. Security Protocols:
   • Users are required to create unique passwords, keep their security info updated, monitor for suspicious account activity, enable two-step verification, keep their operating systems, browsers, and other software updated, and install antivirus programs on their computers.
4. Network Connections and Firewall:
   • The integrated Windows Defender Firewall must be enabled and running, and untrusted Wi-Fi networks must always be treated as public with no connection to public Wi-Fi networks when using company PCs as they pose a significant security risk.
5. Antivirus and Malware Protection:
   • Antivirus programs must be installed on all computers, with regular updates and scans conducted to prevent malware-related breaches.
6. Two-Step Verification:
   • Two-step verification is employed to enhance account security by requiring an additional security code sent to your phone or alternate email address, or generated by an authenticator app on your smartphone, alongside your password for sign-in.
7. Software Updates:
   • Keeping the operating system, browser, and other software up to date is crucial for security, with automatic updates enabled where possible to receive security updates promptly.

Cookies and Other Tracking Technologies

We utilize cookies and similar tracking technologies on our website to enhance your user experience and offer personalized services. Here's a breakdown of how we employ these technologies:

• Authentication: Cookies help maintain your session, keeping you signed in to your JAMCON™ account.
• User Analysis: They aid in understanding how you interact with our site, which in turn helps us improve our services.
• Data Security: Cookies are essential for securing your sensitive data while navigating our site.

For more detailed information on the types of cookies we use and third-party cookies, please refer to our Cookie Policy.

Marketing Communications

We value the communication we have with our users and aim to keep you updated on our latest offerings and developments. However, we are mindful of not overwhelming you with emails. We send out newsletters on an occasional basis, typically not exceeding four times per year. Our newsletters are curated to provide valuable insights, updates, and information about our services and related topics. You have the option to opt-out of receiving these communications at any time by following the unsubscribe link located at the bottom of every automatically generated newsletter or by contacting us directly at office@jamcon.com.

External Links and Third-Party Content

Our website contains links to external websites as well as embedded content from third-party sources. These links and embeddings are provided for your convenience and informational purposes only. We do not have control over, nor do we take responsibility for, the content, privacy policies, or practices of these external websites and third-party sources.

We do not share any personal information with these external sites nor do we receive any personal information from them. When you follow a link to an external website or interact with embedded content, you are subject to the privacy policy and terms of service of that external website or third-party source.

We strongly recommend that you review the privacy policies and terms of service of any external websites or third-party sources you visit or interact with, as their practices may differ from ours.

Should you have any concerns regarding external links or embedded content on our website, feel free to contact us at office@jamcon.com.

Disclaimers and Limitations of Liability

1. No Warranty:
   • The services and data provided on our platform are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
2. Limitations of Liability:
   • To the fullest extent permitted by law, JAMCON™ shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use of our services and data provided.
3. Idemnification:
   • You agree to indemnify, defend, and hold harmless JAMCON™, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, losses, expenses, or other liabilities, including legal fees, arising from or related to your use or misuse of our services and data provided.
4. Accuracy of Data:
   • While we strive to provide accurate and up-to-date data, we do not guarantee the correctness, completeness, or timeliness of any information available on our platform.
5. Third-Party Services:
   • Our platform may provide links to or integrations with third-party services. We do not control and are not responsible for the content, privacy policies, or practices of any third-party services.
6. Modifications:
   • We reserve the right to modify or discontinue, temporarily or permanently, our services with or without notice. We shall not be liable to you or any third-party for any modification, suspension, or discontinuation of our services.
7. User Responsibility:
   • You are responsible for verifying any information before relying on it. Use of our services and data provided is at your own risk.

Contact Information

For any inquiries, concerns, or questions regarding our privacy practices, you are encouraged to contact our designated privacy representative:

• Privacy Officer: Vilijam Cirkovic
• Email: vilijam.cirkovic@jamcon.com
• Phone: +381(0)63 420 211
• Mailing Address: office@jamcon.com

We are committed to addressing any concerns you may have regarding your privacy and our handling of your personal data. Please feel free to reach out to us, and we will respond as promptly as possible.

Governing Law and Jurisdiction

This Privacy Policy, as well as any disputes arising from or relating to the privacy practices outlined herein, will be governed by the laws of Serbia.

In the event of any dispute arising from or relating to this Privacy Policy, the parties agree to submit to the exclusive jurisdiction of the Court of Golubac, Serbia.

Notifications of Changes to Privacy Policy

We are committed to being transparent about any changes to our Privacy Policy to ensure you are informed about how your personal data is being used. Should there be any significant amendments to this Privacy Policy, we will notify all registered users via email. The email notification will be sent to the email address associated with your account, outlining the changes made and providing a link to the updated Privacy Policy on our website.

We encourage you to review the Privacy Policy periodically to stay informed about our data protection practices. Your continued use of our services following the notification of changes to the Privacy Policy will constitute your acceptance of such changes.